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Ordering and Delivery
How long does it take for my order to be processed?
It is processed immediately. Once you are notified, during the purchasing, the order will be already in process and it will be delivered on the selected date according to the criteria described below.

How long does it take for my order to arrive ?
For orders placed before 2:00 Pm (destination city time), the soonest we can deliver will be same day for main cities; for orders placed after that time, we can deliver next day.

Can I place my order several days in advance?
Yes. You can place it up to 60 days in advance.

How will I know that my order was delivered?
Once your order has been delivered, you will receive an email confirmation.

Can I cancel an order, if it's already been paid for ?
Yes, provided that it has not yet been scheduled at the local shipping hub; usually the scheduling takes place 24 to 48 hours before the delivery date for orders placed more that 1 day in advance, and within the next 30 minutes after the order being placed, for same or next day orders.

Can I change my order it I have already paid for it ?
Yes, following the same policy described for cancellations and paying the remaining amount if applicable.

How will I know if my chosen products are available before placing my order?
All the products and services visible on our website are available, as we deactivate any product that are not available on a temporary or permanent basis.

Is it mandatory that I register with you guys before I place an order ?
No. You can place your order without registering on our website. However we highly recommend registering. This way you will be able to look at your order history, as well as edit and follow up on your orders.

How can I be sure that my order will be in good shape when delivered ?
Your order will be shipped from a place no more that 1 hour away from the destination, so that we can guarantee freshness and good standing.